Travel Technology
Omega World Travel continues to lead the travel technology industry, delivering innovative, flexible, and relevant solutions for today’s traveler through TravTech, Omega’s wholly owned and operated technology platform. Focused exclusively on web-based solutions for the 21st-century traveler, TravTech also serves as the principal technology innovator for Cruise.com, the Internet’s largest cruise specialist, providing the latest in cruise-focused information and digital solutions for this segment of the travel industry.
Quarterly Reviews
The account management team keeps clients informed about travel technology updates, the status of ongoing issues, and progress toward their goals. They also share industry best practices on a continuous basis through informal channels such as regular visits, phone calls, and emails. More formal reviews of clients’ financial and performance metrics are conducted by the Account Manager and Operations Manager, typically on a quarterly basis.
Vendor Negotiations
The account management team supports clients in establishing new preferred supplier programs across airlines, hotels, car rentals, and other vendors. They provide strategic recommendations to maximize discounts, implement service enhancements, and improve overall efficiency, driving measurable cost savings.
Surveys
Omega helps clients create customized surveys tailored to their specific travelers. Our survey team conducts random, in-depth interviews with frequent travelers to gather detailed feedback on Omega’s services and products. Additionally, we leverage our web-based automated survey platform, Zoomerang, to provide clients with measurable insights into our performance.